Can I return an item for a refund or exchange?
In the shopping experience you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping and gift boxes.
All items must be returned within 30 days of delivery.
Please fill in our simple Returns Note and enclose with your Return, making a note of the item code and colour you would like to receive instead or the reason for requesting a refund and return to us.
We reserve the right to refuse and exchange or refund if goods are not returned in a saleable condition or are damaged.
Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods, such as January.
We are unable to offer an exchange or refund on any items that have been use and have been damaged. International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Santal 36 is not responsible for the returns shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.